Your right to privacy is very important. Go Instruct recognise that when you choose to provide us with information about yourself, you trust us to act in a responsible manner. We believe this information should only be used to help us provide you with a better service. That's why we have put a policy in place to protect your personal information. Below is a summary of our policy.

By submitting personal data manually or in electronic form to this web site, or by using this site, you give your consent that all personal data you submit may be processed in the manner and for the purposes described below.

What personal information do we collect?
When arranging car hire or in making purchases from Go Instruct, we will collect your contact information, which includes name, address, email address and phone number, as well as payment information. As a Go Instruct customer, we may contact you from time to time with special offer promotions. If you prefer not to receive any promotional communications, please let us know.

Protecting your privacy
We will take appropriate steps to protect your privacy. Whenever you provide sensitive information (for example, a credit card number to make a purchase), we will take all reasonable steps to protect it, such as encrypting your card number. We will also take reasonable security measures to protect your personal information in storage. Credit card numbers are used only for payment processing and are not retained for marketing purposes.

On occasion, we may need to provide your name and delivery address to third parties that Go Instruct may use for the purposes of delivering specific services to you. We will not provide any of your personal information to other companies or individuals for marketing purposes without your permission.

Go Instruct may provide links to third party sites. Since we do not control those websites, we encourage you to review the privacy policies of these third party sites.

Use of cookies
Go Instruct uses cookies for various reasons, for example, cookies enable us to track information during the car hire application process. These cookies do not track individual information. Cookies from Go Instruct can only be read by Go Instruct. If you choose to disable cookies in your browser, this may affect your use of the website.

If you do nothing other than read pages or download information while using this web site, we will capture and store information about your visit. This information will not identify you; it relates to:

the Internet domain (eg www.company.co.uk) and IP address from which you access the web site
the type of browser (Internet Explorer or Netscape) and operating system (Windows, UNIX) you use
the date and time of your visit
the pages you visit
the address of the web site from which you linked to us (if applicable).

We use this information to make each visit more rewarding, and to provide us with information to help improve our service.

About Cookies
A cookie is a small file created by a website to store information. The cookie is stored on your computer. Cookies are normally helpful and harmless.

When you visit a website that uses cookies, the site asks your browser to put cookies on your computer. When you return to the site later, your browser sends back the cookies that belong to the site. The cookies tell the site who you are so that the site can show you information that’s appropriate for you.

Cookies can store information that identifies you, such as your name and email address. A website has access only to the information you provide. For example, a website can’t determine your email address unless you provide it. A website can’t gain access to other information on your computer.

Data storage in the UK
Any information that Go Instruct needs to store and process will be carried out on databases located in the UK, and in full compliance of the Data Protection Act.

How can you update the personal information you have provided to us?
You can help Go Instruct maintain the accuracy of your information by notifying Go Instruct of any changes to your address, title, phone number or e-mail address. You can do this by giving us a call on 01704 84 06 09 or by sending an email to Office/Enquiries.

The personal information we collect and maintain will be subject to the version of the Privacy Policy in effect at the time of collection. We reserve the right to change the Privacy Policy from time to time and will provide notice of these changes on the Privacy Policy pages of our web site. You should make sure you periodically review the Privacy Policy to make sure it meets your needs.

Information Disclosure Policy
Personal and account information
Go Instruct will not otherwise disclose its customers' personal and account information unless Go Instruct has reason to believe that disclosing such information is necessary to identify, make contact with, or bring legal action against someone who may be causing harm or interfering with the rights or property of Go Instruct, Go Instruct' customers, or others, or where Go Instruct has a good faith belief that the law requires such disclosure.

Electronic communications
Go Instruct will not, except for reasons stated below, disclose to third parties the contents of any electronic mail or other electronic communications that Go Instruct stores or transmits for its customers. The circumstances under which Go Instruct will disclose such electronic customer communications are when:

it is necessary in order to provide service to the customer;
it is necessary to protect the legitimate interests of Go Instruct and its customers;
it is required to cooperate with dispute policies, court orders, warrants, or other legal processes that Go Instruct determines in its sole discretion to be valid and enforceable
it is necessary to provide to a law enforcement agency when the contents are inadvertently obtained by Go Instruct and appear to pertain to the commission of a crime.

Go Instruct disclaims any intention to censor, edit or engage in ongoing review or surveillance of communications stored on or transmitted through its facilities by customers or others. Go Instruct will, however, review, delete or block access to communications that may harm Go Instruct, its customers or third parties or otherwise infringe the rights of third parties. The grounds on which Go Instruct may take such action include, but are not limited to, actual or potential violations of Go Instruct' Acceptable Use Policy

Please note: by signing up for any of our services you agree to be bound by all Go Instruct terms and conditions.